Stormtech Canada Associate Handbook

4. RESPONSIBILITIES Every member of management is responsible for • Listening, understanding, discussing, and assisting associates in resolving problems or concerns that arise at work. • Creating an environment where full consideration is given to the work-related problems, concerns, or suggestions of associates. • Being available for associates who would like to discuss concerns, preferably within forty-eight (48) hours, but as soon as time permits. • Listening carefully to the concerns of the associate and taking appropriate steps to aid in resolution. • Seeking advice from the department leader and People & Culture to aid in solution as appropriate. • Being familiar with available resources and making appropriate referrals. • Promptly reporting and taking the necessary steps to resolve issues dealing with real or implied violence or actions that would jeopardize safety, business operations or have a financial impact upon the Company. • Adhering to the policy and maintaining strict confidentiality except where disclosure is required to resolve and progressive to resolution (i.e.: disclosure to third party meditator etc.). Stormtech is responsible for • Assessing the risk of violence to associates and minimizing those risks where necessary or reasonably possible. • Responding promptly and appropriately to all reported incidents of conflict and escalating situations of violence and harassment through investigations and ensuring appropriate action is taken. • Providing information and instruction to ensure all Associates understand this policy and their responsibilities to ensure conflict is mitigated and a harassment- and violence-free workplace is maintained. • Maintaining strict confidentiality except where disclosure is required to resolve and progressive to resolution (i.e.: disclosure to third party meditator etc.). Associates are responsible for • Discussing items of concern, suggestions or issues with their immediate manager or People & Culture, such that issues do not remain unresolved, impact working relations or business operations. • Maintaining strict confidentiality of issues discussed.

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